Privacy Policy – maya99 Data Protection

1 What Information We Collect

When you register for and use maya99, we collect certain personal information. The type of data collected depends on how you interact with the platform.

We collect only the information necessary to operate the platform, verify your identity, process transactions, and comply with applicable legal obligations.

2 How We Use Your Information

Personal data collected on maya99 is used for the following purposes:

• Account Management: Creating and maintaining your player account, authenticating logins, and enabling OTP-based security features.
• Transaction Processing: Handling PHP deposits via local banks and e-wallets, processing withdrawal requests, and maintaining accurate financial records.
• Identity Verification (KYC): Confirming your identity before withdrawals and complying with anti-money laundering obligations.
• Platform Security: Detecting and preventing fraud, unauthorised account access, or manipulation of game systems.
• Customer Support: Responding to your queries, resolving disputes, and providing assistance with account or transaction issues.
• Platform Improvement: Analysing aggregate usage data (not individual profiles) to improve game performance, site speed, and overall player experience.
• Responsible Gaming: Monitoring gaming patterns where required to support responsible gaming obligations.
• Communications: Sending you account notifications, withdrawal confirmations, and — where you have opted in — promotional offers.

3 Who We Share Your Data With

We do not sell, rent, or trade your personal information. However, we may share specific data with the following categories of third parties in limited circumstances:

• Payment Processors: Local Philippine banks and e-wallet service providers receive necessary financial data to process your deposits and withdrawals in PHP.
• KYC and Identity Verification Services: Third-party verification providers may receive your identity documents and personal details for the purpose of completing KYC checks.
• Fraud and Security Services: We may share device and session data with security providers to detect and prevent fraudulent activity.
• Legal Authorities: We may disclose personal information if required by Philippine law, court order, or lawful government request.
• Game Providers: Third-party game providers may receive anonymised session data required to run their games on the platform.

All third-party service providers we work with are required to handle your data in accordance with applicable privacy and data protection standards. They are permitted to use your data only for the specific purpose for which it was shared.

4 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required by legal and operational obligations. In general:

• Account and registration data is retained for the lifetime of your account plus a minimum retention period required for compliance purposes.
• Transaction records, including deposits and withdrawals in PHP, are retained for a minimum period in accordance with financial record-keeping requirements.
• KYC documents are retained for the period required by applicable law following account closure.
• Customer support communications are retained for a period sufficient to resolve any ongoing or potential disputes.

When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data by contacting support — subject to our legal retention obligations.

5 Your Rights Over Your Data

As a player on maya99, you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data in your account.
• Deletion: Request deletion of your personal data, subject to applicable legal retention requirements.
• Opt-Out of Marketing: Withdraw consent for receiving promotional communications at any time via your account settings or by contacting support.
• Data Portability: Request your data in a structured, readable format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We will verify your identity before processing any data request. We aim to respond to all verified requests within a reasonable timeframe.

6 Cookies and Tracking

maya99 uses cookies and similar technologies to operate the platform effectively. Cookies are small files stored on your device that help us recognise returning visitors, maintain your login session, and understand how the platform is being used.

The main types of cookies we use:

• Essential Cookies: Required for the platform to function — login sessions, security tokens, and basic site operations.
• Analytics Cookies: Help us understand aggregate usage patterns — which pages are visited, how long sessions last, and where errors occur. This data is reviewed at an aggregate level, not tied to individual profiles.
• Preference Cookies: Remember your settings and preferences to improve your experience on return visits.

You can manage cookie settings through your browser. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

7 Security Measures

We apply technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure server infrastructure with restricted access controls for staff handling personal data.
• OTP (One-Time Password) authentication available for all accounts as an additional login security layer.
• Regular security reviews and monitoring of platform systems for unusual activity.

8 Updates to This Policy

maya99 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws. When we make material changes, we will provide notice through the platform or via your registered contact details.

The date of the most recent review is displayed at the top of this page. We encourage you to review this policy periodically. Continued use of the platform after any updates constitutes your acknowledgment of the revised policy.

For questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: [email protected]