Terms & Conditions – maya99 Online Gaming

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a binding legal agreement between you ("User", "you") and maya99 ("the Platform", "we", "us"). Access to and use of the maya99 platform, including all games, features, deposit and withdrawal services, and promotional content, is conditional on your acceptance of and compliance with these Terms.

By registering an account, logging in, or placing a bet on maya99, you confirm that:

• You are at least 21 years of age.
• You are located in the Philippines and accessing the platform from within the Philippines.
• You are acting on your own behalf and not on behalf of a third party.
• You have read and understood these Terms in full.

2 Account Registration and Verification

Each user may hold only one (1) account on maya99. Duplicate accounts are not permitted and may be closed without notice. You are responsible for the accuracy of all information provided during registration.

maya99 may require KYC (Know Your Customer) identity verification at any point, including before processing your first withdrawal or after a significant win. You agree to provide accurate, current, and complete documentation when requested. Failure to complete KYC verification may result in suspension of withdrawal access until the process is completed.

• Provide accurate personal details including your full legal name, date of birth, and contact information.
• Keep your login credentials secure. Do not share your password with anyone.
• Notify us immediately if you suspect unauthorised access to your account.
• Accept that maya99 may require re-verification if account details change or irregularities are detected.

OTP (One-Time Password) authentication is available and recommended for additional account security. Enabling OTP adds a verification step at login and for sensitive account actions.

3 Deposits and Payments

All transactions on maya99 are conducted in Philippine Peso (PHP). We do not accept deposits in foreign currencies, and no currency conversion is applied at the user level. Deposits may be made via local Philippine payment channels including bank transfer, mobile banking, and e-wallets.

The following payment conditions apply:

• All deposit funds must originate from accounts registered in your name. Third-party deposits are not accepted.
• Credit cards and cryptocurrency are not accepted as deposit methods.
• Minimum and maximum deposit amounts may vary by payment channel and are displayed at the time of deposit.
• Deposits are for gaming purposes only and must not be used to circumvent Philippine financial regulations.

4 Withdrawals and Payouts

Withdrawal requests are processed to verified accounts only. Before your first withdrawal, KYC verification must be completed. Winnings are paid in Philippine Peso to your nominated local bank account or e-wallet. Processing times vary by channel and VIP tier — see the Withdrawal page for current processing details.

• Withdrawals must be made to accounts in your own name.
• The platform reserves the right to conduct additional verification for large withdrawals.
• VIP members at Gold tier and above receive priority withdrawal processing where applicable.
• Withdrawal requests may be delayed if active bonus wagering requirements have not been met.

5 Gaming Rules and Fair Play

All games available on maya99 — including slots, fish games, live casino, sports betting, and eBingo — are governed by their individual game rules in addition to these Terms. By participating in any game, you agree to the applicable rules for that game category.

Key fair play provisions:

• All slot and RNG-based games use certified Random Number Generator technology. Outcomes are completely random and independent on every play.
• Attempting to manipulate game outcomes through software, exploits, or collusion is strictly prohibited and will result in immediate account suspension and forfeiture of funds.
• Sports betting results are determined by official outcomes from the relevant governing body. Disputed match results are handled according to our sportsbook rules.
• Any bet placed in error — including system errors — may be voided at the platform's discretion.

maya99 does not guarantee winnings. All games involve risk, and it is possible to lose your entire deposit. Past results do not predict future outcomes.

6 Promotions and Bonuses

From time to time, maya99 may offer promotional bonuses, deposit matches, free spins, cashback, or other incentive-based credits. All promotions are subject to specific terms communicated at the time of the offer, including any applicable wagering requirements, eligible games, minimum deposits, and expiry conditions.

• Promotional offers are for eligible accounts only and may not be combined unless stated.
• We reserve the right to withdraw, modify, or cancel any promotion at any time.
• Abuse of promotions — including creating multiple accounts to claim offers — will result in cancellation of bonus credits and potential account closure.
• No promotional offer constitutes a guaranteed return or risk-free opportunity.

Current promotions can be viewed on the Promotions page. If you have questions about a specific offer, contact our support team for clarification before claiming.

7 Responsible Gaming

maya99 is committed to promoting responsible gaming. We provide tools to help players manage their gaming activity, including session awareness information and access to self-management resources.

• Players are encouraged to set personal budgets before each gaming session and to stop when that budget is reached.
• Never chase losses. Increasing bets to recover previous losses increases risk without improving the statistical likelihood of winning.
• If gaming is affecting your daily life, relationships, finances, or mental health, please pause and seek support.
• Visit our Responsible Gaming page for tools and guidance.

8 Account Suspension and Termination

maya99 reserves the right to suspend or close any account at any time, with or without prior notice, under circumstances including but not limited to:

• Breach of these Terms and Conditions.
• Providing false or misleading information during registration or KYC.
• Suspected fraudulent activity, unauthorised account access, or use of prohibited software.
• Attempts to manipulate games, promotions, or payout systems.
• Non-compliance with responsible gaming requirements or age verification.

Upon account closure, any remaining balance in verified accounts will be processed for withdrawal subject to our standard KYC and verification procedures. Bonus balances that have not met wagering requirements will not be paid out.

9 Privacy and Data

Your personal data is handled in accordance with our Privacy Policy. By registering on maya99, you consent to the collection and processing of your personal data as described in that policy.

All sessions on maya99 are protected by SSL encryption. We take reasonable technical and organisational measures to protect your data, though no online transmission is entirely risk-free.

10 Changes to These Terms

maya99 may update these Terms and Conditions at any time. Where changes are material, we will provide reasonable notice via the platform or to your registered email address. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

We recommend reviewing this page periodically to stay informed of any updates. The date of the most recent review is displayed at the top of this page.

For questions about these Terms, contact us at: [email protected]